Privacy Policy

Respecting the provisions of current legislation, MALLORCRAFT (hereinafter also Website) undertakes to adopt the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected.

Laws incorporated into this privacy policy

This privacy policy is adapted to the Spanish and European regulations in force regarding the protection of personal data on the Internet. Specifically, it complies with the following rules:

• Organic Law 3/2018 of December 5, 2018, on Personal Data Protection and guarantee of digital rights.
• Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
• Royal Decree 1720/2007, of December 21, 2007, approving the Regulations for the development of Organic Law 15/1999, of December 13, 1999, on the Protection of Personal Data (RDLOPD).
• Law 34/2002, of July 11, 2002, on Information Society Services and Electronic Commerce (LSSI-CE).

Identity of the person responsible for the processing of personal data

The person responsible for the processing of personal data collected in MALLORCRAFT is: SIMSA COMUNICACION S.L., provided with NIF: B-57843153 and registered in: Registro Mercantil de Palma on 07-02-2014,Tomo 2560, Folio 198, Hoja PM-73237, whose representative is: Inés Sáenz Ortiz (hereinafter, Data Controller). Your contact information is as follows:

Address:
Calle Monaco 17, House 7 – 07015 Palma de Mallorca

Contact email: info@mallorcraft.com

Personal Data Registry

The personal data collected by MALLORCRAFT, through the forms provided on its pages, will be entered into an automated file under the responsibility of the Data Controller, and duly declared and registered in the General Register of the Data Protection Agency, which can be consulted on the website of the Spanish Data Protection Agency (http://www.agpd.es), in order to facilitate, expedite and fulfill the commitments established between MALLORCRAFT and the User or the maintenance of the relationship established in the forms filled in by the User, or to respond to a request or query from the User.

Principles applicable to the processing of personal data

The processing of the User’s personal data shall be subject to the following principles contained in Article 5 of the RGPD and in Article 4 and following of the Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights:

• Principle of lawfulness, fairness and transparency: the consent of the User will be required at all times after fully transparent information of the purposes for which personal data are collected.
• Principle of purpose limitation: personal data will be collected for specified, explicit and legitimate purposes.
• Principle of data minimization: the personal data collected will be only those strictly necessary in relation to the purposes for which they are processed.
• Principle of accuracy: personal data must be accurate and always up to date.
• Principle of limitation of the storage period: personal data will only be kept in such a way as to allow the identification of the User for the time necessary for the purposes of their processing.
• Principle of integrity and confidentiality: personal data will be treated in a way that guarantees its security and confidentiality.
• Principle of proactive responsibility: the Controller shall be responsible for ensuring that the above principles are complied with.

Categories of personal data

The categories of data processed by MALLORCRAFT are only identifying data. In no case are special categories of personal data processed within the meaning of Article 9 of the GDPR.

Legal basis for the processing of personal data

The legal basis for the processing of personal data is consent. MALLORCRAFT undertakes to obtain the express and verifiable consent of the User for the processing of his/her personal data for one or more specific purposes.

The User shall have the right to withdraw his/her consent at any time. It will be as easy to withdraw consent as to give it. As a general rule, withdrawal of consent will not condition the use of the Web Site.

In the occasions in which the User must or may provide his/her data through forms to make inquiries, request information or for reasons related to the content of the Website, he/she will be informed in case the completion of any of them is mandatory because they are essential for the proper development of the operation carried out.

Purposes of the processing for which the personal data is used

Personal data are collected and managed by MALLORCRAFT in order to facilitate, expedite and fulfill the commitments established between the Website and the User or to maintain the relationship established in the forms that the latter fills out or to respond to a request or inquiry.

Likewise, the data may be used for commercial, personalization, operational and statistical purposes, and for activities related to MALLORCRAFT’s corporate purpose, as well as for the extraction and storage of data and marketing studies to adapt the Content offered to the User, as well as to improve the quality, operation and navigation of the Website.

At the time the personal data is obtained, the User will be informed about the specific purpose or purposes of the processing for which the personal data will be used; that is, the use or uses to which the collected information will be put.

Retention periods of personal data

Personal data will only be retained for the minimum time necessary for the purposes of their processing and, in any case, only for the following period: 2 years, or until the User requests their deletion.

At the time the personal data is obtained, the User will be informed about the period for which the personal data will be kept or, when this is not possible, the criteria used to determine this period.

Recipients of personal data

The User’s personal data will not be shared with third parties, with the exception of the MRW transport agency with which MALLORCRAFT has contracted the logistics service for e-commerce.

In any case, at the time the personal data is collected, the User will be informed about the recipients or categories of recipients of the personal data.

Personal data of minors

Respecting the provisions of Articles 8 of the RGPD and 7 of the Organic Law 3/2018 of December 5, 2018, on the Protection of Personal Data and guarantee of digital rights, only those over 14 years of age may give their consent to the processing of their personal data in a lawful manner by MALLORCRAFT. In the case of a minor under 14 years of age, the consent of the parents or guardians is required for the processing, and the processing will only be considered lawful to the extent that the parents or guardians have authorized it.

Secrecy and security of personal data

MALLORCRAFT undertakes to adopt the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected, so as to ensure the security of personal data and prevent the accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed, or the unauthorized communication of or access to such data.

The Web Site has an SSL (Secure Socket Layer) certificate, which ensures that personal data is transmitted securely and confidentially, as the transmission of data between the server and the User, and in feedback, is fully encrypted or encrypted.

However, due to the fact that MALLORCRAFT cannot guarantee the impregnability of the Internet or the total absence of hackers or others who fraudulently access personal data, the Data Controller undertakes to notify the User without undue delay when a breach of security of personal data occurs that is likely to involve a high risk to the rights and freedoms of natural persons. In accordance with Article 4 of the GDPR, a breach of security of personal data is any breach of security that results in the accidental or unlawful destruction, loss or alteration of, or unauthorized access to or unauthorized communication or access to, personal data transmitted, stored or otherwise processed.

Personal data will be treated as confidential by the Data Controller, who undertakes to inform and to ensure by means of a legal or contractual obligation that such confidentiality is respected by its employees, associates, and any person to whom it makes the information accessible.

Rights deriving from the processing of personal data

The User has over MALLORCRAFT and may, therefore, exercise against the Data Controller the following rights recognized in the RGPD and in the Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights:

• Right of access: The User’s right to obtain confirmation of whether or not MALLORCRAFT whether or not it is processing your personal data and, if so, to obtain information about your specific personal data and the processing that is being carried out by MALLORCRAFT The information provided by the company is not limited to the information available on the origin of such data and the recipients of the communications made or planned to be made of such data.
• Right of rectification: This is the User’s right to have his or her personal data that proves to be inaccurate or, taking into account the purposes of the processing, incomplete, modified.
• Right of deletion (“the right to be forgotten”): This is the User’s right, unless otherwise provided by law, to obtain the deletion of his or her personal data when such data is no longer necessary for the purposes for which it was collected or processed; the User has withdrawn his or her consent to the processing and the processing has no other lawful basis; the User objects to the processing and there is no other legitimate reason to continue with the processing; the personal data have been processed unlawfully; the personal data must be deleted in compliance with a legal obligation; or the personal data have been obtained as a result of a direct offer of information society services to a minor under 14 years of age. In addition to deleting the data, the Controller, taking into account the technology available and the cost of implementation, shall take reasonable steps to inform controllers who are processing the personal data of the data subject’s request for deletion of any link to such personal data.
• Right to limitation of processing: This is the User’s right to limit the processing of his or her personal data. The User has the right to obtain the limitation of the processing when he/she contests the accuracy of his/her personal data; the processing is unlawful; the Controller no longer needs the personal data, but the User needs it to make claims; and when the User has objected to the processing.
• Right to data portability: In the event that the processing is carried out by automated means, the User shall have the right to receive from the Data Controller his/her personal data in a structured, commonly used and machine-readable format, and to transmit it to another Data Controller. Whenever technically possible, the Controller will transmit the data directly to the other Controller.
• Right of opposition: This is the User’s right not to have his or her personal data processed or to cease the processing of such data by MALLORCRAFT.
• Right not to be subject to a decision based solely on automated processing, including profilingThe right of the User not to be subject to an individualized decision based solely on the automated processing of his or her personal data, including profiling, unless otherwise provided for by law.

Thus, the User may exercise their rights by written communication addressed to the Data Controller with the reference “RGPD-Mallorcraft”, specifying:

• User’s name, surname and copy of ID card. In cases where representation is admitted, it will also be necessary to identify by the same means the person representing the User, as well as the document proving the representation. The photocopy of the ID card may be substituted by any other legally valid means of proof of identity.
• Request with the specific reasons for the request or information to be accessed.
• Address for notification purposes.
• Date and signature of the applicant.
• Any document that accredits the request you are making.

This application and any attachments may be sent to the following address and/or e-mail address:

Mailing address:
Calle Monaco 17, House 7 – 07015 Palma de Mallorca
E-mail: info@mallorcraft.com

Links to third party websites

The Website may include hyperlinks or links that allow access to third party websites other than MALLORCRAFT, and therefore are not operated by MALLORCRAFT. The owners of these websites will have their own data protection policies, being themselves, in each case, responsible for their own files and their own privacy practices.

Complaints to the supervisory authority

In the event that the User considers that there is a problem or infringement of the regulations in force in the way his personal data is being processed, he shall have the right to effective judicial protection and to lodge a complaint with a supervisory authority, in particular in the State in which he has his habitual residence, place of work or place of the alleged infringement. In the case of Spain, the supervisory authority is the Spanish Data Protection Agency (http://www.agpd.es).

ACCEPTANCE AND CHANGES TO THIS PRIVACY POLICY AND COOKIE POLICY

It is necessary that the User has read and agrees with the conditions on the protection of personal data contained in this Privacy Policy and Cookies, as well as to accept the processing of their personal data so that the Data Controller can proceed in the manner, during the periods and for the purposes indicated. The use of the Web Site will imply the acceptance of the Privacy and Cookies Policy of the Web Site.

MALLORCRAFT reserves the right to modify its Privacy and Cookies Policy, according to its own criteria, or motivated by a legislative, jurisprudential or doctrinal change of the Spanish Data Protection Agency. Changes or updates to this Privacy and Cookie Policy will not be explicitly notified to the User. The User is recommended to consult this page periodically to be aware of the latest changes or updates.

This Privacy and Cookies Policy was updated on March 18, 2019 to adapt to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and to Organic Law 3/2018 of December 5, 2018 on the Protection of Personal Data and guarantee of digital rights.

Legal notice and general conditions of purchase

Information about Mallorcraft

Name of the company: SIMSA COMUNICACION S.L.

C.I.F.: B-57843153

Activity sector: Trade of handmade articles from Majorca

Registered office: Calle Mónaco, 17 Casa 7 – 07015 Palma

Telephone: 626 02 71 72

E-mail: info@mallorcraft.com

Palma Mercantile Register: Registered on 07-02-2014, Volume 2560, Folio 198, Page PM-73237

The maintenance of this website and the responsibility for all its contents as well as the domain name www.tiendas-asi.com are registered and belong to Simsa Comunicacion S.L. (CIF B-57843153).

Capacity to contract

When acquiring the services offered by MALLORCRAFT, the user must have the capacity to contract according to his/her national law.

Object of the contract

The purpose of the contract is the sale of handicraft products from Mallorca. The characteristics of these are reflected in the corresponding pages of this website, as well as the particularities of each operation that can be performed in this environment. MALLORCRAFT offers you the possibility to pay by credit card, bank transfer or PayPal. All these systems offer you maximum security. The bank has the necessary security means to identify possible errors in the data provided when making a card payment.

Supplier identification

The provider of the products or services contracted by the user is Simsa Comunicacion SL. with registered office at Calle Monaco, 17 Casa 7 – 07015 Palma with CIF B-57843153. It is registered in the Mercantile Registry of Palma on 07-02-2014, Volume 2560, Folio 198, Page PM-73237.

Delivery of orders

The delivery of the orders will be made by MALLORCRAFT, by its own means or through a transport agency designated by it. Orders will be delivered to the address designated by the purchaser together with a card with the text provided by the purchaser, therefore MALLORCRAFTThe company assumes no responsibility when the delivery cannot be carried out as a consequence of inaccurate or incomplete data or when the delivery cannot be carried out due to the absence of the addressee. Notwithstanding the foregoing, MALLORCRAFT will take the steps required of a diligent merchant to ensure that delivery can be made as soon as possible, to the satisfaction of both the sender and the recipient. Deliveries to hospitals, public agencies and other properties where there are restrictions on access to the general public, MALLORCRAFT does not guarantee that it will be delivered directly to the addressee, the order being fulfilled and released from liability when the order has been made available to the addressee at the reception or place that serves as access control. MALLORCRAFT guarantees the delivery of orders with the deadlines indicated in the corresponding section of the website, given the transport system and the destination chosen by the buyer. On Saturdays, Sundays and holidays there is no pick-up or delivery service, which must be taken into account when calculating delivery dates. In periods of special circumstances (special dates such as Christmas, transport strikes, extraordinary events…), shipments may be delayed. Mallorcraft does not guarantee deliveries at specific and specific times. If the buyer indicates a specific delivery date, or within it, shows a preference for a specific time slot, it shall be understood that he does so as a guideline. Mallorcraft shall communicate this circumstance to the carrier so that, as far as possible, it complies with this indication, without assuming any other obligation or responsibility.

Price and term of validity of the offer

The prices indicated below each product are total (VAT included) and only the shipping costs specified for each destination and shipping option chosen must be added. Prices are shown in euros. The prices and conditions shown are valid at all times, and are valid only during the open session. In the order confirmation information, prior to the buyer’s acceptance of the transaction, the prices of each of the items chosen are clearly specified, as well as the delivery costs that will be applicable to the transaction and the promotions or discounts that, if applicable, may be applicable. As you will see, when you place your order through the web, the corresponding reply will be sent to the e-mail address you provide us with and accompanies the products ordered. For any information about your order, just call our customer service telephone number: 6260276172, write to us at info@mallorcraft.com or send us a letter by post to the head office whose address appears in the Legal Notice section.

Information and Inquiries

For any information about your order or about the characteristics of the products and services we offer, as well as if you wish to inform us of any type of incident or complaint, you only have to call us at our customer service telephone number 626 02 71 72, write to us at info@mallorcraft.com or by mail, at the registered office whose address appears in the Legal Notice section.

Claims

The parties submit, at their option, to the courts and tribunals of the domicile of the buyer/user for the resolution of conflicts and with waiver of any other jurisdiction. To make a complaint, please contact: Mallorcraft. Calle Mónaco, 17 Casa 7 – 07015 Palma Or you can send an email to: info@mallorcraft.com

Reservation of ownership

The products shall remain the property of the Seller until the customer has paid the purchase price in full.

Applicable law and forum

These general conditions shall be governed and interpreted in accordance with the legislation in force, and in all matters not expressly established, the parties shall submit to the corresponding Courts.

Returns and exchanges

Right of withdrawal

Consumers have a right of withdrawal recognized in the applicable legislation in cases of distance selling. In accordance with the statutory provisions, we would like to inform you about this right as follows:

Instructions for exercising the right of withdrawal

To exercise the right of withdrawal, the items must be returned within a period not exceeding fourteen (15) calendar days in perfect condition and in their original packaging. You will be liable for any depreciation suffered by the goods only if the goods have been handled in a manner different from that necessary to determine the nature, characteristics and functioning of the goods.

The period for exercising the right of withdrawal is fourteen (14) calendar days from the day on which you acquire material possession of the goods personally or through a third party designated by you who is not the carrier.

To exercise your right of withdrawal, you must inform us (see below for contact information) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail).

To exercise your right of withdrawal by sending a letter, please write to:

Mallorcraft
17 Monaco Street, 17 House 7
07015 Palma

To exercise your right of withdrawal by e-mail, please send us an e-mail to: info@mallorcraft.com

If you exercise your right of withdrawal from this contract, we will refund to you all payments we have received from you, including shipping costs without undue delay and in any event not later than 14 calendar days from the day on which we have been informed of your decision to withdraw from this contract, except for the shipping costs for returning the products, which shall be borne by you.

We will carry out such reimbursement using the same means of payment you used for the initial transaction, unless we have expressly agreed otherwise with you; in any case, you will not incur any fees as a result of the reimbursement.

We may withhold reimbursement until we receive the returned goods and verify that the products are in perfect condition and in their original packaging. You must return the goods or hand them over to us without delay and in any event not later than fourteen calendar days from the day on which you communicate your withdrawal from this contract to us. The deadline is reached if you return the goods before the statutory period of fourteen calendar days has expired.

In accordance with the legal provisions, we would like to inform you about the model form as shown below. However, we inform you that the use of this form is not mandatory. Model Form for the exercise of the right of withdrawal (Complete and return this form only if you wish to withdraw from the contract).

For [here the trader’s name, the address of his registered office and, if available, his fax number and e-mail address have to be entered by the trader.

I / We (*) hereby give you notice that I / we (*) withdraw from my / our contract for the purchase of the following goods (*) / for the provision of the following services (*)

Ordered on (*) / received on (*)

Name of consumer(s)

Consumer’s address (es)

Signature of consumer(s) (only if this form is submitted on paper)

Date

(*) Delete as appropriate.

Exclusion of the right of withdrawal

There is no right of withdrawal, among other things, in the case of contracts for: the supply of goods that are not prefabricated, produced on the basis of an individual choice or decision by the consumer or that are clearly personalized, the supply of sealed goods that have been unsealed after delivery and are therefore unsuitable for return for reasons of health protection or hygiene.

Shipping

Shipping costs and delivery time

1. All prices shown on the Seller’s website include value added tax in accordance with the applicable legislation.

2. The Seller shall notify the Customer, if applicable, of the shipping costs and delivery time on the order form immediately before the order is placed. The Customer shall bear the notified shipping costs.

Delivery of orders

The delivery of the orders will be made by MALLORCRAFT, by its own means or through a transport agency designated by it. Orders will be delivered to the address designated by the purchaser together with a card with the text provided by the purchaser, therefore MALLORCRAFTThe company assumes no responsibility when the delivery cannot be carried out as a consequence of inaccurate or incomplete data or when the delivery cannot be carried out due to the absence of the addressee.

Notwithstanding the foregoing, MALLORCRAFT will take the steps required of a diligent merchant to ensure that delivery can be made as soon as possible, to the satisfaction of both the sender and the recipient.

Deliveries to hospitals, public agencies and other properties where there are restrictions on access to the general public, MALLORCRAFT does not guarantee that it will be delivered directly to the addressee, the order being fulfilled and released from liability when the order has been made available to the addressee at the reception or place that serves as access control.

MALLORCRAFT guarantees the delivery of orders with the deadlines indicated in the corresponding section of the website, given the transport system and the destination chosen by the buyer. On Saturdays, Sundays and holidays there is no pick-up or delivery service, which must be taken into account when calculating delivery dates. In periods of special circumstances (special dates such as Christmas, transport strikes, extraordinary events…), shipments may be delayed.

MALLORCRAFT does not guarantee deliveries at specific and concrete times. If the buyer indicates a specific delivery date, or within it, shows a preference for a specific time slot, it shall be understood that he does so as a guideline.

MALLORCRAFT shall communicate this circumstance to the carrier so that, as far as possible, it complies with this indication, without assuming any other obligation or responsibility.